Service Management Group

We sat down with Charles Cornwell to discuss employee experience best practices, how to attract + retain talent, and strategies to drive employee engagement. Learn more about Charles and his role at SMG: https://bit.ly/2ZxP8yY

Today we sat down with Dustin HudsonDirector, Engineeringand talked team collaboration tactics, building the best XM platform, + the crucial role of data analytics. https://bit.ly/2DqNS8I

Today we sat down with Paul TiedtSVP, Researchto learn more about evolving CX trends, what brands can do to meet shifting consumer expectations, and the role EX plays in the customer journey. https://bit.ly/2URW5Zm

We recently sat down with Brett BrendeVP of Customer Engagement, Healthcareto get the scoop on why the patient experience is more important than ever and how SMG is helping healthcare organizations prioritize patient + employee engagement. https://bit.ly/2zuotcM

To celebrate the 10th anniversary of our UK office, we talked with Managing Director Jeremy Michael and got the scoop on launching SMG's first international branch, how the company has evolved over the past decade, and his secret to a successful client relationship. https://bit.ly/3aCUR9C

SMGers are doing their part to celebrate #EarthDay. Simple acts like planting an herb garden, composting, and picking up litter can make a big difference.

While the office dynamic has changed in recent weeks, our team is finding inspiration from some talented young minds. #SMGstory

Dog Days are no longer limited to Fridaysor dogs. We're grateful for the furry coworkers that keep us paw-sitive while we work from home.

Proud to see St Albans, home of our UK office, recognized as one of the best places to live in the United Kingdom. It’s a beautiful place to live and work.

#CX ?? 5 https://bit.ly/39byd7m #CX #CX # # # # # #

Even while practicing #socialdistancing, professional development remains a priority for SMG employees. This week, our Toastmasters Club met virtually to present on the timely topic of working from home. #SMGstory

In celebration of International Women's Day on March 8, we sat down with some of SMG's fiercest females to learn more about their professional journeys and what #EachforEqual means to them. Check out the blog: https://bit.ly/2VQC6vi