ARK-O

Cleveland County customers. Your service should be back up. Thank you

A contractor working at and/or near Green House Cottages Nursing Home (across from the Rison school) cut a 300 pair cable serving virtually every subscriber south on 35 Highway from this point. This also includes subscribers along 114 Highway. The local repairmen will be making a temporary splice until the permanent repairs can be made. The telephone cable facilities were located. The ,100 pair cable also in this area was not damaged, so it is possible a few subscribers may still have service. This affects telephone and internet service. Please share

Cleveland County Customers if you are experiencing service issues I have just been informed that we have a 300 pair cable cut in front of the high school where they are building the new nursing home. This could take a few hours to repair. Thank you for your patience. Things happen that aren’t alway in our control Debbie FYI - our cable was located and properly marked

Cleveland County customers. I Have just been notified of a 300 pair cable cut. Your service could be interrupted. This cut was done in front of the High school, where they are building the new nursing home. This could take a few hours to get it spliced back.... thank you for your patience. Things happen that are not in our control Debbie Please share FYI- our cable was marked and properly marked.

Cleveland County internet customers around the Y. You should be back up. Thanks and have a great day

Cleveland County Customer if you live around the Y and are having internet trouble. We are aware of it and are currently working on fixing the problem. Will update as soon as I get information. Thanks

Have a beautiful Fall weekend! Enjoy..... we would love to see your Fall pictures. Please share some !!!

Cleveland County your internet is up. Thank you for your patience

Cleveland County internet update. #2 splice ic completed

Cleveland County internet customers. The splice team has completed one of nine splices Thank you

Cleveland County I just spoke with our IT guy and this is what we assume happened. Someone is doing some kind of construction (not sure what) this is around the same area but is 5 miles outside of Leesburg Texas. Whom ever is boring hit the fiber again and he damaged some of it. We were still up and running. Then when the spicers went to fix the fiber they had to cut it to repair. Which then took us out. The upside of this is that the spice crew was already on site . Just trying to explain it to you the best I can.

09/11/2020 21:10:57 GMT - Splice teams have arrived on-site and are preparing the fiber for splicing. The estimated time to begin splicing is 22:00 GMT. 09/11/2020 20:18:35 GMT - The Outside Plant Engineer has advised the fiber is exposed and prepared for Splice teams who should be arriving on site shortly. 09/11/2020 19:26:05 GMT - Construction Crews have arrived at the site and Splice teams remain en route with the estimated time of arrival remaining the same at 20:30 GMT. ...09/11/2020 18:47:01 GMT - Field Operations have identified the fiber damage five miles from the Leesburg, TX test site. The Outside Plant Engineer has dispatched Splice teams with the estimated time of arrival of 20:30 GMT. 09/11/2020 18:28:37 GMT - Field Operations is on-site and light level testing the fiber and has engaged the assistance of a senior teammate to assist with testing. 09/11/2020 17:45:50 GMT - The Transport Network Operations Center (NOC) identified a fiber issue and has dispatched Field Operations to the test site to light level test the fiber and the estimated time of arrival is 18:15 GMT. 09/11/2020 17:14:52 GMT - On September 11, 2020 at 17:00 GMT, CenturyLink identified a service impact between Edgewood, TX to Lessburg, TX. As this network fault is impacting multiple clients, the event has increased visibility with CenturyLink leadership. As such, client trouble tickets associated to this fault have been automatically escalated to higher priority. The NOC is engaged and investigating in order to isolate the cause. Please be advised that updates for this event will be relayed at a minimum of hourly unless otherwise noted. The information conveyed hereafter is associated to live troubleshooting effort and as the discovery process evolves through to service resolution, ticket closure, or post incident review, details may evolve. See more